I work in commercial real estate. Nobody knows better than I that it doesn't matter what the lease says when you're arguing with an irate tenant. They don't care that they were the ones that executed a lease with certain entitlements and stipulations...they care about how they're paying $100,000 a month for rent and it doesn't include a picnic table outside for their employees to eat at. So what do I do? I weigh their wants and how much it will cost me against the loss of income and inherent expense that replacing them as a tenant will bring should they decide to take their business elsewhere. Sometimes they get what they want, sometimes it just doesn't make economic sense.

In Maddy's case, I can understand why the store didn't send a truck right out to pick up the carpet. But it never should've gotten to that point. It was easily avoidable and had someone truly focused on providing good customer service been helping her, it wouldn't have happened.

__________________
Though I am different from you,
We were born involved in one another.

For it was not into my ear you whispered, but into my heart. It was not my lips you kissed, but my soul.

Complete surrender should not just come at moments in which one faces overwhelming odds, but in the calm when it seems one is personally in complete control of one's life.