08-30-2007, 06:51 AM
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Registered User
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Join Date: Jul 2004
Location: midwest
Posts: 637
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Quote:
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Originally Posted by maddy
Sorry I've plucked a nerve with my dislike of Home Depot - but at the end of the day this thread was started to talk about where as consumers we are being pinched on the products and services we purchase and if we were going to get on the bitch wagon and do something about it.
I've done something about it, taken my business elsewhere. There are certain things I expect when I make a purchase and if it is not someone's (in this case Home Depot) business for whatever reason to provide the level of service I expect I will take my business elsewhere. That's the lovely thing about a capitalist society, there are plenty of places more than willing to take my money.
I'm going to end it with this... isn't it interesting that at Home Depot the "delivery of the carpet" is a built in cost ... oh I'm sure I paid a delivery charge its just factored into the install cost ... but for hardwood and tile it is not pre-factored into the install cost it's a seperate charge. And just for the record I wasn't asking for a significant "discount" it was less than 1%, which if I would have liked to sign up for a credit card I could have received a 10% discount. Clearly cash is not King anymore but I imagine that's another topic that we can vent about.
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Maddy, (Jude's wife again) It's quite obvious that HD failed to meet your expectations in that install and for that all I can say is that I'm sorry. Unfortunately you didn't get the service you are entitled to and to me that is a shame. But for the record, when your carpet was ordered it was shipped from the mill.... probably in Georgia, straight to the installer. In most areas of the country carpet does not have to acclimate to the environment where it is going to be installed. Hardwoods, laminates, and tiles do need to acclimate to where it is going to be installed - for a minimum of 3 days to meet manufacture warranty purposes. That being said, our vendors will not ship to the installer for that reason.
And you're right about customers are willing to pay a little extra at the mom and pop shops... I do it too. Most of the time I'd rather go to the local mom and pop grocery store vs the alternative, Walmart simply because they have some cool little extras that Walmart doesn't offer.
In the end, it is your right to choose to spend your money where ever you want. I wish you much success in your home improvement projects and that you find the service and product that you desire, elsewhere.
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