Because I work in a lease-driven field, I'm very "contract oriented". But it would be very helpful to have an associate hit the highlights of the agreement when you're executing it. Things like "do you have a way of disposing of the old carpeting or will you need us to take it away?" not only helps to avoid a homeowner problem related to the service you're providing...but it also is a potential increase in the sale. There's no excuse for that.

How many times to you need to hear someone complain about having spent a significant amount of money before things change? Your comment about them coming back the next day shows you don't care about pleasing the customer. You take their business for granted. Funny how you don't have a problem providing them the service of taking their money. Though even that is going away now that HD has 8 self-checkouts and one live register.

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Though I am different from you,
We were born involved in one another.

For it was not into my ear you whispered, but into my heart. It was not my lips you kissed, but my soul.

Complete surrender should not just come at moments in which one faces overwhelming odds, but in the calm when it seems one is personally in complete control of one's life.