I am Jude's wife and I work at Home Depot. If I had a dollar for E.V.E.R.Y T.I.M.E. I have heard "I spent 'thousands of dollars' in your store" I would be a very.very.rich.woman.

If you cannot read the install policies that is not the fault of the store. Rather, it is your fault for not reading the contract. It is a legal and binding contract. Surely you don't go putting your signature for just anything without reading it, or do you? As a side note, if you were going to have laminate or tile installed, then you must have it in the area where it is going to be installed at least 3 days for it to acclimate to the room temperature. Carpet, not so much. But again, your customer agreement CLEARLY spells out all of the charges. If you had any questions, you should have asked before paying for the install or called the store as soon as you had a question.

Also, if you think that Lowes is any different, just wait. We hear people saying "I'll just go to Lowes" but see them in the store the next day. In time, they will do something to you that will anger you. It's the nature of the retail beast.

Besides, you'd be surprised to know how much Home Depot and Lowes have in common.